Frequently Asked Questions
Everything you need to know about shopping with Nayomi Saudi Arabia
What are the shipping options available within Saudi Arabia?
We offer standard home delivery across all major cities in KSA, including Riyadh, Jeddah, and Dammam. Delivery typically takes 2-5 business days depending on your location.
Can I return or exchange intimate apparel and lingerie?
For hygiene reasons, panties, adhesive bras, and certain shapewear cannot be returned or exchanged. Other items like pajamas and robes can be returned within 7 days if they are in their original condition with tags attached.
What payment methods do you accept?
We accept a variety of payment methods including Mada, Visa, Mastercard, Apple Pay, and Cash on Delivery (COD) for eligible orders within the Kingdom.
How do I find the right size for Nayomi products?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself according to our instructions to ensure the perfect fit for bras and nightwear.
Is Click & Collect available in Saudi Arabia?
Yes, you can choose the 'Click & Collect' option at checkout to pick up your order from any of our Nayomi retail stores across Saudi Arabia at your convenience.
How can I track my order status?
Once your order is dispatched, you will receive an SMS and email containing a tracking link from our courier partner to monitor your shipment in real-time.